Privacy Policy
At Rasayily, we prioritize the privacy of your data. This policy explains how we collect, use, and protect your personal information when you use our services, in compliance with the highest data protection standards and relevant international laws such as the General Data Protection Regulation (GDPR) and local data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
- Registration Information: When you create an account, we ask for your name, email address, and phone number.
- Payment Information: When making purchases, your payment information is collected by our payment processor. We do not directly store your credit card information.
- Usage Data: We collect information about how you interact with our services, such as pages visited, features used, and your usage time.
- Messaging Data: As a WhatsApp message automation service provider, we process messages you send and receive through our platform. We affirm that we do not access the content of your messages except when strictly necessary for technical support or to comply with a legal request, and we do not store them for periods beyond what is necessary for service operation.
- Device Information: We may collect information about the device you use to access our services, such as device type, operating system, and IP address.
2. How We Use Information
We use the information we collect for the following purposes:
- Service Provision: To operate, maintain, and improve our services, and to provide technical support.
- Communication: To send important notifications about your account, service updates, and promotional offers (with opt-out option).
- Analysis and Improvement: To analyze how our services are used and identify trends to enhance user experience and develop new features.
- Security and Fraud Prevention: To protect our platform and our customers from fraudulent or illegal activities.
- Legal Compliance: To comply with applicable laws and regulations, including Meta policies.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- With Payment Processors: We share necessary payment information with the payment processor to process your transactions.
- With Service Providers: We may use third parties to provide certain services (e.g., server hosting, data analysis), and information is shared with them only to the extent necessary to perform their functions, with their commitment to maintaining the confidentiality of your data.
- Legal Compliance: We may disclose your information if required by law or in response to a valid court order or governmental request.
- Protection of Rights: To protect our rights, property, or the safety of our users or the public.
4. Messaging Data Privacy (WhatsApp API)
As a WhatsApp message automation platform, we strictly adhere to Meta's (WhatsApp's parent company) data privacy policies. We do not permanently store the content of your messages, nor do we use them for any purpose other than providing the requested service. All messages are encrypted in transit, and we implement strict security measures to protect your data from unauthorized access. The user acknowledges and agrees that any use of the service must comply with Meta's business messaging policies.
5. Your Data Protection Rights
You have the following rights regarding your personal data:
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Right to Access: Request a copy of the personal data we hold about you.
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Right to Rectification: Request correction of any inaccurate or incomplete data.
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Right to Erasure: Request deletion of your personal data in certain circumstances.
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Right to Object: Object to the processing of your personal data for specific reasons.
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Right to Withdraw Consent: Withdraw your consent to data processing at any time, where processing is based on consent.
To submit a request to exercise any of these rights, please contact us through the specified support channels.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no security system can be 100% guaranteed, so we cannot ensure the absolute security of your information.
7. Data Retention
We retain your personal data for as long as necessary to provide services to you, comply with our legal obligations, resolve disputes, and enforce our agreements. Upon expiration of this period, your data will be securely deleted or anonymized.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage, and personalize content. You can control cookie settings through your browser settings.
9. Third-Party Links
Our services may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of these third parties, and we advise you to review their privacy policies.
10. Amendments to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and your continued use of our services after the posting of amendments constitutes your acceptance of these changes. We encourage you to review this page periodically.
If you have any questions or concerns about this Privacy Policy, please contact us.